Policy

Privacy Policy

This Privacy Policy explains how Jusstool collects, uses, shares, stores, and protects user information when you browse, register, purchase, review, or otherwise use the platform and related services.

Effective date: March 21, 2026

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Information We Collect

  • Account details such as name, email address, phone number, delivery address, and billing information.
  • Order and transaction information, including products purchased, payment status, refunds, returns, and support requests.
  • Technical information such as IP address, device type, browser details, session activity, and platform usage patterns.
  • User-submitted content such as reviews, ratings, feedback, images, support attachments, and warranty-related files.
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How We Use Information

  • To create and manage user accounts.
  • To process orders, payments, deliveries, cancellations, refunds, and support requests.
  • To communicate service updates, order status changes, and account notifications.
  • To improve platform functionality, security, fraud prevention, analytics, and customer experience.
  • To promote products, services, offers, and updates where permitted by law or your settings.
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Communications and Marketing

Jusstool may use customer names, phone numbers, email addresses, and related contact details for service communications, support handling, transaction updates, product promotion, campaign announcements, and important platform notices.

By using the platform, you consent to receiving communications by email, phone, SMS, WhatsApp, or other electronic channels where permitted.

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Payments and Fraud Checks

Payment-related information may be processed through authorized payment partners. We may collect transaction metadata and verification details to help detect fraud, validate payment ownership, and protect the platform.

In suspicious cases, Jusstool may request identity or address proof, pause fulfillment, or cooperate with payment processors, banks, and authorities as required by law.

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Sharing of Information

We may share information with vendors, logistics partners, payment processors, service providers, legal advisors, and authorities when necessary to fulfill orders, process payments, manage support, investigate fraud, enforce policies, or comply with law.

We do not share personal information beyond what is reasonably required for service delivery, legal compliance, or platform operations.

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Security and Retention

Jusstool treats user data as confidential and follows reasonable technical and organizational measures to protect it against unauthorized access, misuse, disclosure, or alteration.

We retain information for as long as needed to provide services, maintain records, resolve disputes, prevent abuse, comply with tax and legal obligations, and protect platform integrity.

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User Responsibilities

  • Keep your account credentials confidential.
  • Update your mobile number, email, and address details when they change.
  • Provide only true, accurate, and authorized information.
  • Do not submit third-party information without the required permission or consent.
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Cookies and Platform Use

Jusstool may use cookies, session tools, and related technologies to maintain login state, analyze traffic, improve performance, and support order and account functionality.

By continuing to use the platform, you acknowledge that such technologies may be used as part of normal platform operations.

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User Rights and Choices

You may request updates to your account information and may stop using the platform if you do not agree with this policy.

Where legally required, Jusstool will handle requests related to correction, communication preferences, or access to stored account information in accordance with applicable law.

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Contact

If you have any privacy-related question or concern, contact us at support@jusstool.com.